Location: La Tre (multiple locations in Denmark)
Employment Type: Full-time
Reports to: Founder / Head of Operations
About La Tre
La Tre is a modern Vietnamese grab-and-go and takeaway concept focused on fresh ingredients, authentic flavours, and warm hospitality. We are building a fast-growing brand with high standards, strong culture, and a customer-first mindset.
We are looking for a passionate, organised, and people-focused leader who can support day-to-day operations and elevate the guest experience across our stores.
Role Overview
The Operations & Guest Relations Manager plays a key role in ensuring smooth store operations, maintaining service quality, and creating an exceptional guest experience.
You will support staff, streamline workflows, handle customer communication, and help drive operational excellence as the brand grows.
This role is ideal for someone who thrives in dynamic environments, is hands-on, solution-oriented, and passionate about hospitality and operations.
Key Responsibilities
Guest Experience & Customer Relations
Maintain a welcoming service culture across stores
Handle customer feedback and complaints professionally and promptly
Support front-of-house training to ensure consistency in service
Monitor customer experience touchpoints (in-store, online, delivery platforms)
Operations & Team Support
Support daily store operations and staff coordination
Ensure SOPs, hygiene, and service standards are followed
Assist in onboarding and training new staff
Help maintain inventory, scheduling, and store readiness
Brand & Quality
Uphold La Tre’s quality, brand, and presentation standards
Review customer feedback from platforms (Wolt, Google, etc.) and identify improvements
Support implementation of new menu items, promotions, and processes
Problem-Solving & Communication
Anticipate and solve operational challenges
Communicate clearly between locations, kitchen teams, and management
Ensure smooth operations during busy periods and special events
Qualifications & Skills
Must-Have
Experience in hospitality, retail, or service environment
Strong communication and interpersonal skills
Excellent problem-solving and organisational abilities
Hands-on mindset — not afraid to step in where needed
Calm under pressure, customer-focused attitude
Nice to Have (Plus)
Previous management or supervisor experience
Experience in café/restaurant/takeaway operations
Familiarity with scheduling, point-of-sale systems, or delivery platforms
Interest in Vietnamese culture/cuisine
What We Offer
A key role in a growing brand
Hands-on learning and leadership development
Supportive, collaborative working environment
Opportunity to shape standards and culture
Competitive compensation
Growth opportunities as the company expands
Personal Qualities
We’re looking for someone who is:
Positive, proactive, and reliable
Passionate about service and people
Organized, detail-oriented, and disciplined
Able to balance quality and speed
A natural role-model for hospitality culture
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Rudersdal Kommune
-Virksomheden tilbyder:
dagarbejde morgenarbejde aftenarbejde weekendarbejde skiftende arbejdstid
-Arbejdsgiver:
La Tre Restaurant & Bar, Nærum Hovedgade, 2850 Nærum
-Ansøgning:
Ansøgningsfrist: 22-01-2026;
Se mere her: https://job.jobnet.dk/find-job/f5ae0033-7da0-44ce-b1bd-2ba5ee82e448
